Refund Policy

When refunds apply

• For approved returns of unused, unopened items (see Returns Policy).
• For faulty, damaged or incorrect items reported within 14 days of delivery.
• For orders we cancel (for example, out of stock or a pricing error).

Already-cut or opened peel-and-stick items are not eligible for a refund, except where faulty.

How refunds are issued

Refunds are made to your original payment method through Stripe, our payment processor. Original standard shipping is refunded only when the whole order is faulty or was cancelled by us. We do not refund import duties already paid to a carrier or customs authority.

Timing

Once approved, we issue the refund within 3–5 business days. Your bank or card provider may take additional time to show the credit, typically 5–10 business days.

Membership refunds

• You can cancel a membership anytime; benefits continue until the end of the paid period.
• We don't provide pro-rata refunds for partially used membership periods, except where required by law.
• A Wall Studio quarterly physical panel that has already shipped is non-refundable.

Payment disputes and chargebacks

If you believe a charge is wrong, please contact us first at support@saltiredrywaall.shop so we can resolve it quickly. We handle payment disputes through Stripe in line with card scheme rules and your consumer rights under England and Wales law.

Contact us

SALTIRE DRYWALL CONTRACTS LTD
8 Birch Place, Bridge of Earn, Scotland, PH2 9FH, United Kingdom
Email: support@saltiredrywaall.shop
Phone: +44 7395866225

See also our Privacy Policy, Terms, Refund Policy, Returns Policy, Shipping Policy, Cookie Policy and Acceptable Use.